SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Make Up n Nail Arts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
It came in a week to Moscow, delivery with courier to the door. The box is almost intact. Packed well, clearly factory quality, with English instruction, protective films on the plates and water container, 2 Thermal gloves, a bottle of water. I tried while once on 210gr and a large pair, put my bangs-like everything works as it should. Heats up very quickly, literally a minute. However, to steam go, you have to squeeze the plates quite strongly-if you pull out all the mass of hair, the brush will be tired, probably. I will add a review later, koms. popolhu, stay longer. So far very satisfied. The store is well done, let it flourish and rich :)
I am very happy with the goods so quickly I did not expect everything to work thanks to the store
Looks good. Within 6 days received.
First I want to say that my hair is not difficult to smooth. I have it smooth and very fine. I was looking for an iron that was as delicate as possible with my hair and that I would give you that pretty plushie straight. The iron meets the promise. It's easy to use and has the cable long enough. In the photos you can appreciate the results with my hair. It comes with anti-burn gloves, comb and bottle to fill the deposit. It arrives well packaged. Arrived at Me in 48 hours (Spain)
I liked it very much. Hair can be put in order in a matter of minutes.
All super, you can take, brought in 3 days.
Prišla for týždňa, Som spokojná s kvalitou...
Stunning quality, solid 5 stars!
Loved too, took 30 days, fell by is Plank, wonderful not taxed, store stated $18, thank you seller
Very quickly came, purchase is happy!
Very nice straightener I tried right away it works very well the function choice of temperature is top I recommend
top
This is my first iron and my first attemt of curling my hair with it. Item came fast in high-end box. Everything looks very solid and good quality. Iron goes hot in 1 minute and works quickly. I used middle degree for steam snd 190°C temperature.
Corresponds to the description, a good iron, the purchase is very satisfied, thank you!
Nice iron. Well soaring, in appearance of quality, straightens well, steam goes evenly and stably as in the usual iron. Has a long cord that is very convenient. Delivery is very fast, I was called in 2 days but it was not possible to get so I moved the delivery date, the courier brought straight home. Good Goods. Recommend.
Very fast shipping, good quality! Thank you!
just perfect!! it's worth all the money I paid.
It's awesome I could get online from this store. Was looking for it for a long time!
a great one. highly recommend
It's not even necessary to compare with other offers - it's the top quality
was just going t buy online. thanks to the shop, i made it!
super quality! thanks for !
free shipping! arrived in perfect condition, thank you
Thank you for fast shipment and delivery! I really recommend this and store~
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