SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Make Up n Nail Arts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Gorgeous.
The store solved the problem - can recommend him and the product! Thank you again!
It came for 3 days. Mirror Super, took his wife.
Delivered on time, ordered 26.02, came 16.03 (Voronezh). Packed perfectly, without comment. Mirror, wire, stand and small mirror. Batteries are not included, you need 4 AAA, there is also no unit for USB. The mirrors themselves are good, without scratches, chips and do not distort. Increase as expected, especially pleased with a small round, it can be even in a cosmetic bag throw. The backlight is also super, connected to its unit, everything works perfectly, turns on and turns on smoothly. In the stand do not put much, but it's not necessary, there's a wire. You can rotate in all directions, it was very pleasant, you can put it at any angle. Of the minuses, this, of course, is the quality of the case itself. Expected best for 2.3 K. The photo shows some defects, mostly it's all uneven. The use is not affected, but the view spoils, for me it was important. Plus one mirror was not until the end in the case, so that the edge could be affected. The sashes do not close to the end.
When buying goods please note. Assembly artisanal. The eyesight is simply glued, the body itself is not like it does not fix, so the mirror cut on the contour is thrown into the eyes.
Smaller than I thought it would be, but lights are bright, and product is otherwise as described.
Hi there, today I want to show you a beauty find for every girl, such a mirror will be an excellent assistant. Delivery to Moscow 6 days. Track number is tracked all the way. Packaging postal bag, box and all the details in a special film, I can note the store takes care of his goods. The Mirror goes on a leg with a strong stand, on which there are small compartments for small things, such as cosmetics: lipstick, mascara, shadows, etc. At the bottom of the mirror there is a button, when you click on which you can turn on LED backlight. Shines well and does not hit the eye.
The mirror is large, it is convenient that it folds. Turns 180 degrees. Works from any wire and charging Tape C, also from batteries. Good qulity. LED lighting is beautiful and comfortable, with a touch button. Even adjustable brightness, from less to more. Delivered the courier in 5 days, ordered from a warehouse in Russia.
My Instagram доставка delivery to the Volgograd Region 1 week, the courier brought home the parcel and gave it personally to his hands. I liked everything, it works. Quality cool recommend.
Очень долго шло, пришлось отменять заказ, но деньги вернули, спасибо
Table mirror with illumination from # dearbeauty store. Delivery by fast courier. Well packed. Mirror whole. On the mirror itself, a protective film from scratches. Mirror with 2 sashes. Remember, maybe someone in the old age had a huge mirror made of wood? And this is a small, comfortable and improved model, and even with illumination. You can at least put without much effort than moving a huge, heavy mirror. This is just a great thing. The left sash of the mirror consists of 2 parts: the top with a mirror increase, the bottom with a 2-fold increase. Also there is a small mirror on suckers with 10 times the increase. The backlight can be turned on via USB cable, which is in the kit or just putting simple batteries (batteries are not included). The store has 3 colors to choose from. (Black, white, pink), and 10 deliveries to different countries. Excellent mirror, you can and for a gift. You can also choose in the store a lot of cosmetic tools for beauty.
на сайте доставка была из Москвы службой iml . отслеживалась безобразно и пришла неизвестно куда. оказывается сменился трек, но я узнал об этом не с сайтов, а из извещения с почты. посылка шла из гонконга через Финляндию и Питер, а в приложениях отслеживания через Москву. да, служба доставки SF express мутная какая-то. не советую
Not very bright light, but the mirror is comfortable. Delivery month
Packed well. The box is not jammed. Track is not tracked. I did not communicate with the store. Quality at 4. immediately stopped burning one led. Minus. For a gift will come down
todo correcto
item was supposed to be express delivery 7days. arrived in 1month. when arrived was damaged.